Kitchens, bathrooms, floors, dusting, and tidying of common living areas. See the Services section above for the full breakdown by package.

Yes, your cleaner brings professional products and equipment. Prefer scent-free, eco, or your own products? Leave them out and add a note when booking, and we'll use yours.

It depends on square footage and service type — a Standard Clean on a smaller home might take under two hours, while a Deep Clean or Move In/Out on a larger home can take longer.

Yes — add notes when you book if there are rooms to skip, areas that need extra attention, or anything specific you'd like your cleaner to focus on.

Standard covers the essentials — kitchens, bathrooms, floors and dusting. Deep Clean adds the inside of your oven, fridge and cabinets, plus baseboards and door frames. Most first-time customers start with a Deep Clean.

Yes. Before their first booking, every cleaner shows government ID, has their references called and passes a criminal background check.

Not at all. Most customers leave us a door code, lockbox or key and carry on with their day — but you're welcome to stay home if you prefer.

Tell us within 24 hours of your clean, with a photo or two of what was missed, and we will send your cleaner back to fix anything on your service checklist, at no charge.

Yes — every booking is covered by our liability insurance, so you're protected from the first visit on.

Report it within 24 hours of your cleaning. We'll look into it right away and make it right — that's what the insurance is there for.

Choose weekly, biweekly, or monthly when you book a Recurring Clean and save 10–20% off the standard rate. You'll get the same cleaner for every visit whenever possible.

Yes, anytime — there are no contracts. Just let us know at least 24 hours before your next scheduled visit.

We match recurring plans with the same cleaner whenever possible, so they get to know your home and how you like things done. If they're ever unavailable, we send an equally vetted replacement.

Use the manage-booking link in your confirmation email, or contact us directly. Cancel at least 24 hours before your visit and you’ll get a full refund. Later than that, a $50 late-cancellation fee is kept and the rest is refunded. If your cleaner can’t get in at the booked time, a lockout fee of $100 or the booking price (whichever is less) applies. Full details are in our Terms of Service.

Your card is charged in full at checkout, when you book — the same as our Terms of Service and payment page describe. Booking by phone instead? You can pay by Interac e-Transfer to info@goodmaidcleaning.com before your clean.

Yes — contact us before your appointment and we'll update your booking and price to match the new service type.