Questions? We’ve got answers.

Instantly, from the service you choose, your home’s size, and the number of bedrooms and bathrooms (plus your visit frequency for recurring plans). The price you see before checkout is the price you pay for the details you gave us.

Your card is charged in full when you book. We don’t do in-home quotes or bill you separately afterward, except for extra charges you authorize.

By card, online at checkout. Payments are processed securely by Stripe — your card details go straight to Stripe and never touch our site’s own code.

Prefer Interac e-Transfer? Call us at (778) 720-6791 to book by phone, then send your e-Transfer to info@goodmaidcleaning.com before your clean, with your booking number in the message.

First-time customers can use the code FIRST20 for $20 off their first clean. Referred by a friend? Their booking code gets you $20 off your first clean, and they get $20 off their next one. Each booking code works once, and first-time discounts are one per customer. Recurring plans save 10–20% on every visit.

Only if your home needs significantly more work than described — for example much more square footage, clutter or soiling. In that case an adjusted price may apply, and we’ll try to let you know before, during or after the visit.

Online bookings are available from tomorrow up to 90 days out. For same-day availability, call us at (778) 720-6791.

Kitchen — counters, stovetop, sink, and appliance exteriors wiped down, with cabinet fronts cleaned; Bathrooms — toilet, sink, shower/tub, mirrors, and fixtures cleaned and disinfected; All floors — vacuumed and mopped with the appropriate product for the surface; Dusting reachable surfaces, shelves and ceiling fans; Tidying and straightening common areas; Emptying interior trash bins.

All of the Standard Clean, plus the inside of your oven, fridge, cabinets and drawers, along with baseboards and door frames. We suggest it for your first booking.

Move In / Out includes the full Deep Clean and adds the inside of every appliance, window sills and tracks, and all closets and storage spaces.

Yes — your cleaner brings professional products and equipment. Prefer scent-free, eco, or your own products? Leave them out and add a note when you book.

Yes. Add notes when you book about rooms to skip, areas that need extra attention, or anything specific you’d like your cleaner to focus on.

As a guide, a Standard Clean on a 2-bedroom, 1-bathroom home of 1,000–1,499 sq ft is estimated at about 2h 48m for one cleaner, and a Deep Clean on the same home at about 3h 48m. Condition matters too, and when more than one cleaner is sent the work is shared between them. See typical times →

No. Most customers leave entry instructions — a code, lockbox or key — and go about their day. If you’d rather be home, that’s fine too.

Standard, Deep, Move In / Out and Recurring home cleaning, plus Airbnb turnovers, Senior Home Care, Commercial, Real Estate and Post-Construction cleaning.

Vancouver, Burnaby, North and West Vancouver, Richmond, Coquitlam, New Westminster, Surrey, Delta, Maple Ridge, Port Moody, Port Coquitlam, White Rock, Pitt Meadows, Langley, Abbotsford and Mission.

Every cleaner is identity-verified, has their references called and passes a criminal background check before their first booking. They also sign our contractor agreement and speak with us by phone before their first job.

Yes. Good Maid Cleaning carries liability insurance for our cleaning operations, covering damage directly caused by our cleaner’s negligence.

Yes — every cleaner is covered under Good Maid’s own WorkSafeBC account while working in your home. We report their work and pay the premiums ourselves, so there’s nothing for you to arrange.

Tell us in writing (email is fine) within 24 hours of your visit, with photos if you have them, so we can look into it. Coverage doesn’t include pre-existing damage, normal wear and tear, or valuables that weren’t pointed out to us in advance.

Tell us within 24 hours of your clean, with a photo or two of what was missed, and we will send your cleaner back to fix anything on your service checklist, at no charge.

Choose weekly, biweekly or monthly visits when you book a Recurring Clean. Weekly saves 20%, biweekly 15% and monthly 10% off the regular rate.

We match recurring plans with the same cleaner whenever possible, so they get to know your home. If they’re unavailable, we send an equally vetted replacement.

Yes, anytime — there are no contracts. Just let us know at least 24 hours before your next scheduled visit.

Use the manage-booking link in your confirmation email, or contact us directly.

Cancel at least 24 hours before your visit for a full refund. Later than that, a $50 late-cancellation fee is kept and the rest is refunded. If your cleaner can’t get in at the booked time, a lockout fee of $100 or the booking price (whichever is less) applies. Full details are in our Terms of Service.

Yes — contact us before your appointment and we’ll update your booking and price to match.

Tell us within 24 hours of your clean, with a photo or two of what was missed, and we will send your cleaner back to fix anything on your service checklist, at no charge.