Privacy Policy

Last updated: September 2026

Good Maid Cleaning Ltd. ("Good Maid Cleaning," "we," "us," or "our") operates goodmaidcleaning.com and provides home cleaning services across Metro Vancouver and the Fraser Valley. This Privacy Policy explains what personal information we collect when you use our website or book a cleaning, and how we use, share, and protect it, in accordance with British Columbia's Personal Information Protection Act (PIPA) and, where applicable, Canada's federal privacy law (PIPEDA). You can direct privacy questions to our privacy officer at info@goodmaidcleaning.com.

1. Information We Collect

Contact details: name, email address, phone number, and service address (including unit/suite number).
Booking details: home size, number of bedrooms/bathrooms, service type, requested date and time, and any notes you provide.
Access details: entry instructions and any key, lockbox, door, or alarm codes you give us. We share these only with the cleaner assigned to your visit.
Payment information: processed directly by our payment provider, Stripe. We do not receive or store your full card number.
Communications: messages you send us through our contact form, email, or phone.
Visit records: notes our cleaning staff or administrative team record about a visit (for example, an access issue or something noticed on-site), and, where relevant to documenting completed work or looking into a reported concern, photos taken before, during, or after a visit.

2. How We Use Your Information

To calculate your price and schedule your cleaning.
To process payment and send you a booking confirmation.
To dispatch and manage the visit with our cleaning team.
To respond to questions, feedback, or issues you raise with us, and to look into and resolve reported concerns or damage claims.
To send referral or promotional codes you're entitled to (like our first-clean or referral discounts).
To enforce our Terms of Service and protect against fraud or misuse of our booking system.

3. How We Share Your Information

We share the minimum information necessary with the following service providers so we can deliver your cleaning and run our business:

Your assigned cleaner — your name, service address, entry instructions, and booking notes, so they can complete your visit. Our cleaners are independent contractors who agree to keep customer information and access details confidential.
Stripe — to process payment securely.
Jobber — our scheduling and job-management platform, used to assign and manage cleaning visits.
Supabase — the database and file-storage platform that hosts our booking records and supports our internal administrative and scheduling tools.
Netlify — hosts our website and runs the booking system that passes your details to the providers listed here.
GitHub — where the code for our website and our internal administrative and scheduling tools is stored and managed.
Quo (formerly OpenPhone) — used to send text notifications to our cleaning staff, such as a job's address and instructions, once they're assigned.
EmailJS — to send booking confirmation, cancellation, and referral emails.

We may also share information where we reasonably believe it's necessary to comply with the law or a valid legal request, protect the rights, property, or safety of Good Maid Cleaning or others, or investigate or defend against a claim or dispute (including a damage claim, chargeback, or payment dispute). Otherwise, we don't sell your personal information, and we don't share it with anyone else.

4. Where Your Information Is Stored

Some of the service providers we use, including Stripe, Jobber, Supabase, Netlify, GitHub, Quo, and EmailJS, may store or process information outside of Canada, including in the United States, where it may be subject to the laws of that jurisdiction.

5. Data Retention

We keep booking, payment, and visit records — including the notes and photos described in Section 1 — for as long as reasonably necessary for business, tax, and legal purposes, generally at least six years to meet Canada Revenue Agency recordkeeping requirements, or longer where needed to resolve an open dispute, claim, or legal requirement. We delete or anonymize information we no longer need for these purposes.

6. Your Rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to what we're required or entitled to keep for legal, accounting, or evidentiary reasons — for example, records related to an open dispute or damage claim. Contact us using the details below to make a request. If you're not satisfied with how we've handled a privacy request or complaint, you can contact the BC Office of the Information and Privacy Commissioner (oipc.bc.ca).

7. Cookies

Our website may use basic cookies or similar technology to remember things like your referral code or keep the booking flow working properly. We don't use these to track you across other websites.

8. Security

We take reasonable steps to protect your personal information, including relying on providers like Stripe (PCI-compliant payment processing) for anything payment-related. No method of storage or transmission is completely secure, and we can't guarantee absolute security, but we work to keep your information safe. If we become aware of a breach that creates a real risk of significant harm to you, we'll notify you and, where the law requires it, the appropriate privacy regulator.

9. Children's Privacy

Our services are intended for adults booking cleaning services for a home or business. We don't knowingly collect personal information from children, and if we learn that we have, we'll take reasonable steps to delete it.

10. Changes to This Policy

We may revise this Privacy Policy now and then. When a change is significant, we'll email you or post a notice on our site, and we'll update the date at the top of this page.

11. Contact Us

Questions about this policy, or want to make a request about your information? Reach us at info@goodmaidcleaning.com or (778) 720-6791.